Get Support
Something’s broken, or about to be, and you need it handled. The fastest way to get a technician on it is a ticket, so it’s logged and routed the moment you send it.
Hours, and what happens after them
The help desk runs 6 AM to 6 PM Central, Monday through Friday. Tickets sent during those hours get picked up the same business day. Outside those hours and on weekends, an on-call technician covers emergencies: call (316) 440-8282 and describe what’s happening. An emergency means work is stopped or something looks like a security incident, a server down before a production day, ransomware notes on screens, a breach in progress. Anything that can wait gets handled first thing the next business day. Either way, you’re never guessing whether anyone is there.
Help us fix it faster
One ask that genuinely speeds things up: detail. What you were doing when it broke, the exact error text or a screenshot, how many people are affected, and when it started. The difference between “email is down” and “Outlook shows error 0x800CCC0E for three of us since 9 AM” is often the difference between a same-hour fix and a round of follow-up questions.
The remote support tool
When a technician is working with you and needs to see your screen, they’ll ask you to launch the remote support tool at cybertron.help. One security note we’d rather over-repeat than under-repeat: only run the tool when you’re actively in a ticket or on a call with our team. If anyone else ever calls you out of the blue and asks you to launch remote access software, hang up and reach us through the portal or the number above. Real support never starts with a surprise phone call asking for your screen.
Not a client yet?
This page is the service entrance for the businesses we already support. If that’s not you yet and your current IT situation brought you here out of frustration, the better door is a 30-minute exploratory call: a straight read on where your environment stands and what we’d address first. What the ongoing relationship looks like is on our Managed IT Services page.
Frequently asked questions
What should I include in a support ticket?
What you were doing when the problem appeared, the exact error message or a screenshot of it, how many people are affected, and when it started. If something changed recently, a new install, an update, a move, say so. Detail up front routinely saves a day of back-and-forth.
Is the remote support tool safe?
Yes, when it’s used the way it’s designed: launched by you, during an active conversation with our team, for a session you can see and end. The caution isn’t about our tool, it’s about impostors. Criminals run fake “tech support” calls that ask victims to install remote access software. Our team will never cold-call you and ask you to launch it. When in doubt, hang up and dial (316) 440-8282 yourself.
What if something breaks at night or on a weekend?
Call (316) 440-8282. The help desk runs 6 AM to 6 PM Central on weekdays, and outside those hours an on-call technician covers emergencies. If work is stopped or you suspect a security incident, call no matter the hour. If it can wait until morning, a portal ticket gets picked up at the start of the next business day.
I’m not a client. Can you still help me?
For a one-off emergency, call and we’ll tell you honestly whether we can help or where to go. But our model is ongoing management rather than break-fix, so the durable answer is the exploratory call, where we look at your environment and give you a straight read on what it needs.
